Monday, 20 May 2013
- Home
Welcome to itSMF UK
- News
- Bookshop
- Membership
- prISM
- Events
- Conference
- Members Area
- Company Directory
- Discussion Forum
- About Us
- Join itSMF UK
Presentations: itSMF UK Conference and Exhibition 2011
Sunday 06 November 2011
TRACK A - Registration
Monday 07 November 2011
TRACK A - Bourgogne
Top tips for creating effective strategies for IT services
Kevin Holland, Independent UK Public Sector Consultant
Download presentation [PDF]
The Route Map to lasting cultural change...
Michelle Major-Goldsmith, Sysop
Download presentation [PDF]
TRACK B - Chalon
The Road to Damascus - growing international Service Managers
Helen Sussex, Logica
Eleri Evans, Trans4rm Ltd
Download presentation [PDF]
Why would I follow you over the parapet?
Karen Falconer, Independent UK Public Sector Consultant
Download presentation [PDF]
ITIL Master - a candidate perspective
Lynda Cooper, Service 20000 Ltd
Colin Rudd, IT Enterprise Management Services Ltd
Kevin Holland, Independent UK Public Sector Consultant
Download presentation [PDF]
TRACK C - Bordeaux
Case Study - CM at Dominos Pizza Group
Danny Quilton, Capacitas
Gavin Greenfield, Dominos Pizza Group
Download presentation [PDF]
Doing More with Less
Adam Poppleton, BrightOak Consultancy Ltd
Ken Holmes, PublicIT Ltd
Download presentation [PDF]
Knowledge Centred Support is not something we do in addition to solving problems...
Allan Stear, Marval
Download presentation [PDF]
TRACK D - Reims
Is your information secure? Are you sure? How bad would it be if you were wrong?
Head of IT Operations, GCHQ Risk Management
Realising your potential via priSM - Interactive Panel Session
Matthew Burrows, BSM Impact Ltd
Download presentation [PDF]
TRACK E - Epernay
Change vs Release Management
Vawns Guest, Pink Elephant
Peter Hubbard, Pink Elephant
Download presentation [PDF]
The Problem with Problem Management
Brian Kerr, Senior assyst Consultant, Axios Systems
Download presentation [PDF]
The benefits of hindsight - John Lewis' ITSM journey
Download presentation [PDF]
TRACK F - Bouzy
From Silos to Systems: Developing an effective Performance Management System
Michael Nyhuis, Solisma
Download presentation [PDF]
The ITIL Update Project: What does it mean for you?
ITIL 2011 edition authoring team
Cloud Simulation
Jason McClay, G2G3
Cloud Simulation
Jason McClay, G2G3
Project of the Year 2011 Finalist presentations
Download presentation [ZIP]
Tuesday 08 November 2011
TRACK A - Bourgogne
Done! Implementing four ITIL processes in 15 countries
Teresa Lucio-Nieto, Customer Care Associates
Luis Sanchez, Pepsico Service Management Latin America
Download presentation [PDF]
Building an ITIL V3 Service Management Capability from Scratch
Brian Crighton, Tesco Bank
The Right Pages of the Book... Not All the Pages
Andrew Parker, BT Global Services
Gary Symes, BT Global Services
Download presentation [PDF]
TRACK B - Chalon
When Kotter met ITIL... and shared a Heineken!
Andrew Binnian, Heineken in the UK
Dave Caldwell, Heineken in the UK
Download presentation [PDF]
Mastering ITIL
Susan Bailey, University of Northampton
Debra Alexander, University of Northampton
Download presentation [PDF]
Realising the Full Potential of Your People
Michael Davies, Proactive Services Pty Ltd
Download presentation [PDF]
The 2010 Machine
Dennis Shields, Independent UK Public Sector Consultant
Download presentation [PDF]
How to make CSI a practical reality
Geoff Southam, HP
Dave Powell, HP
Peter Karran, Fujitsu
Download presentation [PDF]
TRACK C - Bordeaux
Looking for the Answer: Forward Thinking and the Rise of the Machines
Steve Straker, Fujitsu
Download presentation [PDF]
Acquisition and Implementation of ITSM tools
Christian F. Nissen, CFN People, Denmark
Download presentation [PDF]
Transitioning to Strategic CM to Manage 'The Cloud'
Rob Ford, Metron Technologies
Download presentation [PDF]
Passing the Audit: Responding on IT General Controls with ITIL
John Wallhoff, Gassas Syd AB
Download presentation [PDF]
Download session paper [PDF]
TRACK D - Reims
A Recipe for Change Success
Nick Jackson, Barclays Bank Plc
Paul Bernardi, Barclays Bank Plc
Download presentation [PDF]
How to add 8m GBP to your business profit through continuous improvement
Kirsty Goddard & Kevin Sharp, Everything Everywhere
Download presentation [PDF]
Streamlining Enterprise Cloud Deployment
Prashanth Prabhakara, Infosys Technologies Ltd
Download presentation [PDF]
The New 20000 - what does it mean to you?
Jenny Dugmore, Service Matters
Download presentation [PDF]
Social IT - how the social web is turning ITSM on its head
Maff Rigby, IT Smart Desk
Download presentation [PDF]
TRACK E - Epernay
How to deal with problems - interactive
Signe-Marie Hernes Bjerke, Det Norske Veritas
Download presentation [PDF]
All we need now is a Service Catalogue - Interactive
SLM Special Interest Group led by Karen Brusch, CGI Information Systems & Management Consultants (UK) Ltd
Download presentation [PDF]
Enabling Improvements in Service Desk and IT Automation through the Integration of Intel vPro technology in PCs
Stuart Dommett, Intel
Download presentation [PDF]
TRACK F - Bouzy
The ITSM Weekly Podcast, Rest of World Edition
Patrick Bolger, Hornbill, Barclay Rae, Independent, Stephen Mann, Forrester, Chris Macthett, TFL, James Finnister, TSC, Independent UK Public Sector Consultant
