Presentations: itSMF UK Conference and Exhibition 2011

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Sunday 06 November 2011

TRACK A - Registration

Monday 07 November 2011

TRACK A - Bourgogne

Top tips for creating effective strategies for IT services

Kevin Holland, Independent UK Public Sector Consultant

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Implementing ITSM across MyOcean

Clare Hubbard, MetOffice

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The Route Map to lasting cultural change...

Michelle Major-Goldsmith, Sysop

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Flattening the Curve

Martin Neville, Audit Commission

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TRACK B - Chalon

Can IT People be service managers?

Ivor MacFarlane, IBM

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The Road to Damascus - growing international Service Managers

Helen Sussex, Logica

Eleri Evans, Trans4rm Ltd

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Why would I follow you over the parapet?

Karen Falconer, Independent UK Public Sector Consultant

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ITIL Master - a candidate perspective

Lynda Cooper, Service 20000 Ltd

Colin Rudd, IT Enterprise Management Services Ltd

Kevin Holland, Independent UK Public Sector Consultant

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TRACK C - Bordeaux

Case Study - CM at Dominos Pizza Group

Danny Quilton, Capacitas

Gavin Greenfield, Dominos Pizza Group

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Doing More with Less

Adam Poppleton, BrightOak Consultancy Ltd

Ken Holmes, PublicIT Ltd

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Anybody Questioning Your Value?

Stephen Mann, Forrester Research

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Knowledge Centred Support is not something we do in addition to solving problems...

Allan Stear, Marval

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TRACK D - Reims

How Green is Your ITIL?

Karen Ferris, Macanta Consulting Pty Ltd

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Is your information secure? Are you sure? How bad would it be if you were wrong?

Head of IT Operations, GCHQ Risk Management

Realising your potential via priSM

Matthew Burrows, BSM Impact Ltd

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Realising your potential via priSM - Interactive Panel Session

Matthew Burrows, BSM Impact Ltd

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TRACK E - Epernay

Change vs Release Management

Vawns Guest, Pink Elephant

Peter Hubbard, Pink Elephant

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The Problem with Problem Management

Brian Kerr, Senior assyst Consultant, Axios Systems

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Navigating the Service Management qualification maze

Mark Flynn, APMG

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The benefits of hindsight - John Lewis' ITSM journey

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TRACK F - Bouzy

From Silos to Systems: Developing an effective Performance Management System

Michael Nyhuis, Solisma

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The ITIL Update Project: What does it mean for you?

ITIL 2011 edition authoring team

Cloud Simulation

Jason McClay, G2G3

Cloud Simulation

Jason McClay, G2G3

Project of the Year 2011 Finalist presentations

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Tuesday 08 November 2011

TRACK A - Bourgogne

Answers on a postcard please!

Nigel Mear, Solid Air

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Done! Implementing four ITIL processes in 15 countries

Teresa Lucio-Nieto, Customer Care Associates

Luis Sanchez, Pepsico Service Management Latin America

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Fast track from confusion to ITSM

Timo Hyvonen, Tapiola Data Ltd

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Building an ITIL V3 Service Management Capability from Scratch

Brian Crighton, Tesco Bank

The Right Pages of the Book... Not All the Pages

Andrew Parker, BT Global Services

Gary Symes, BT Global Services

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TRACK B - Chalon

When Kotter met ITIL... and shared a Heineken!

Andrew Binnian, Heineken in the UK

Dave Caldwell, Heineken in the UK

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Mastering ITIL

Susan Bailey, University of Northampton

Debra Alexander, University of Northampton

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Realising the Full Potential of Your People

Michael Davies, Proactive Services Pty Ltd

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The 2010 Machine

Dennis Shields, Independent UK Public Sector Consultant

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How to make CSI a practical reality

Geoff Southam, HP

Dave Powell, HP

Peter Karran, Fujitsu

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TRACK C - Bordeaux

Looking for the Answer: Forward Thinking and the Rise of the Machines

Steve Straker, Fujitsu

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IT Governance and Enabler

Peter Hubbard, Pink Elephant

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Acquisition and Implementation of ITSM tools

Christian F. Nissen, CFN People, Denmark

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Transitioning to Strategic CM to Manage 'The Cloud'

Rob Ford, Metron Technologies

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Passing the Audit: Responding on IT General Controls with ITIL

John Wallhoff, Gassas Syd AB

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TRACK D - Reims

A Recipe for Change Success

Nick Jackson, Barclays Bank Plc

Paul Bernardi, Barclays Bank Plc

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How to add 8m GBP to your business profit through continuous improvement

Kirsty Goddard & Kevin Sharp, Everything Everywhere

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Streamlining Enterprise Cloud Deployment

Prashanth Prabhakara, Infosys Technologies Ltd

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The New 20000 - what does it mean to you?

Jenny Dugmore, Service Matters

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Social IT - how the social web is turning ITSM on its head

Maff Rigby, IT Smart Desk

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TRACK E - Epernay

How to deal with problems - interactive

Signe-Marie Hernes Bjerke, Det Norske Veritas

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All we need now is a Service Catalogue - Interactive

SLM Special Interest Group led by Karen Brusch, CGI Information Systems & Management Consultants (UK) Ltd

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Enabling Improvements in Service Desk and IT Automation through the Integration of Intel vPro technology in PCs

Stuart Dommett, Intel

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TRACK F - Bouzy

Mobility, Big Data & Precognition

Chris Dancy, ServiceSphere

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Driving Innovation with Orchestrated IT Service Management

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The ITSM Weekly Podcast, Rest of World Edition

Patrick Bolger, Hornbill, Barclay Rae, Independent, Stephen Mann, Forrester, Chris Macthett, TFL, James Finnister, TSC, Independent UK Public Sector Consultant

CLOSING KEYNOTE

Mark Hall, HMRC

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