Agenda: itSMF UK Conference and Exhibition 2011

Sunday 06 November 2011

17:30 - 19:30 Registration Open
19:00 Welcome Drinks, Informal Buffet Dinner and Light Entertainment

Monday 07 November 2011

09:15 - 09:45 Conference Opening and 'How to get the most out of your conference'
09:45 - 10:25 Conference Opening Keynote, Baroness Grey Thompson
10:25 - 10:45 BREAK Exhibition Hall
Room
Bourgogne
Chalon
Bordeaux
Reims
Epernay
Bouzy
Session 1
10:45 - 11:25
Session 2
11:35 - 12:15

 Implementing ITSM across MyOcean

Clare Hubbard, MetOffice

Fundamentals

Implementation lessons learned

 The ITIL Update Project: What does it mean for you?

ITIL 2011 edition authoring team
12:15 - 13:30 LUNCH Exhibition Hall
13:30 - 14:30 INTERACTIVE PLENARY (with voting keypads – hosted by Don Page) – Champagne Suite
14:40 - 15:30 Project of the Year 2011 Finalist presentations – Champagne Suite
Session 3
15:40 - 16:20
16:10 - 16:30 BREAK Exhibition Hall
Session 4
16:40 - 17:20

 Flattening the Curve

Martin Neville, Audit Commission

Fundamentals

Supplier Management

17:20 - 18:00 Informal drinks reception Exhibition Hall
19:30 Pre-dinner drinks Champagne Suite
20:00 Awards Dinner Champagne Suite Hosted by TBC

Tuesday 08 November 2011

Room
Bourgogne
Chalon
Bordeaux
Reims
Epernay
Bouzy
Session 1
09:30 - 10:10

 How to deal with problems - interactive

Signe-Marie Hernes Bjerke, Det Norske Veritas

Fundamentals

Problem management

Session 2
10:20 - 11:00
11:00 - 11:30 BREAK Exhibition Hall
Session 3
11:30 - 12:10
Session 4
12:20 - 13:00

 The 2010 Machine

Dennis Shields, Independent UK Public Sector Consultant

Practitioner

Influencing Senior management

 
13:00 - 14:30 LUNCH Exhibition Hall
13:30 - 14:30 itSMF UK AGM
Session 5
14:30 - 15:10
 
15:20 - 15:35 Conference Review Don Page, itSMF UK Events ESC Chair
15:35 - 16:20 CLOSING KEYNOTE Mark Hall, HMRC
16:20 - 16:30 Conference Close