itSMF UK- IT Service Management and ITIL Best Practices

Thursday, 20 Jun 2013

Agenda: itSMF UK Conference and Exhibition 2011

	Sunday 06 November 2011
17:30 - 19:30	Registration Open
19:00	Welcome Drinks, Informal Buffet Dinner and Light Entertainment

	Monday 07 November 2011
09:15 - 09:45	Conference Opening and 'How to get the most out of your conference'
09:45 - 10:25	Conference Opening Keynote, Baroness Grey Thompson
10:25 - 10:45	BREAK Exhibition Hall
Room	Bourgogne	Chalon	Bordeaux	Reims	Epernay	Bouzy
Session 1 10:45 - 11:25	Top tips for creating effective strategies for IT services Kevin Holland, Independent UK Public Sector Consultant Fundamentals Creating a strategy	Can IT People be service managers? Ivor MacFarlane, IBM Practitioner Culture	Case Study - CM at Dominos Pizza Group Danny Quilton, Capacitas Gavin Greenfield, Dominos Pizza Group Practitioner Capacity mangement	How Green is Your ITIL? Karen Ferris, Macanta Consulting Pty Ltd Practitioner Green	Change vs Release Management Vawns Guest, Pink Elephant Peter Hubbard, Pink Elephant Practitioner Change and Release management	From Silos to Systems: Developing an effective Performance Management System Michael Nyhuis, Solisma Practitioner Performance measurement
Session 2 11:35 - 12:15	Implementing ITSM across MyOcean Clare Hubbard, MetOffice Fundamentals Implementation lessons learned	The Road to Damascus - growing international Service Managers Helen Sussex, Logica Eleri Evans, Trans4rm Ltd Practitioner People Development	Doing More with Less Adam Poppleton, BrightOak Consultancy Ltd Ken Holmes, PublicIT Ltd Fundamentals Service Management for small teams	Is your information secure? Are you sure? How bad would it be if you were wrong? Head of IT Operations, GCHQ Risk Management Practitioner IT Security	The Problem with Problem Management Brian Kerr, Senior assyst Consultant, Axios Systems Sponsor session	The ITIL Update Project: What does it mean for you? ITIL 2011 edition authoring team
12:15 - 13:30	LUNCH Exhibition Hall
13:30 - 14:30	INTERACTIVE PLENARY (with voting keypads – hosted by Don Page) – Champagne Suite
14:40 - 15:30	Project of the Year 2011 Finalist presentations – Champagne Suite
Session 3 15:40 - 16:20	The Route Map to lasting cultural change... Michelle Major-Goldsmith, Sysop Fundamentals Planning for Change	Why would I follow you over the parapet? Karen Falconer, Independent UK Public Sector Consultant Practitioner Leadership	Anybody Questioning Your Value? Stephen Mann, Forrester Research Practitioner Business management	Realising your potential via priSM Matthew Burrows, BSM Impact Ltd Personal development	Navigating the Service Management qualification maze Mark Flynn, APMG Sponsor session	Cloud Simulation Jason McClay, G2G3
16:10 - 16:30	BREAK Exhibition Hall
Session 4 16:40 - 17:20	Flattening the Curve Martin Neville, Audit Commission Fundamentals Supplier Management	ITIL Master - a candidate perspective Lynda Cooper, Service 20000 Ltd Colin Rudd, IT Enterprise Management Services Ltd Kevin Holland, Independent UK Public Sector Consultant Practitioner ITIL Master	Knowledge Centred Support is not something we do in addition to solving problems... Allan Stear, Marval Practitioner Knowledge Management	Realising your potential via priSM - Interactive Panel Session Matthew Burrows, BSM Impact Ltd		The benefits of hindsight - John Lewis' ITSM journey	Cloud Simulation Jason McClay, G2G3
17:20 - 18:00	Informal drinks reception Exhibition Hall
19:30	Pre-dinner drinks Champagne Suite
20:00	Awards Dinner Champagne Suite Hosted by TBC

	Tuesday 08 November 2011
Room	Bourgogne	Chalon	Bordeaux	Reims	Epernay	Bouzy
Session 1 09:30 - 10:10	Answers on a postcard please! Nigel Mear, Solid Air Fundamentals Implementation	When Kotter met ITIL... and shared a Heineken! Andrew Binnian, Heineken in the UK Dave Caldwell, Heineken in the UK Practitioner Culture	Looking for the Answer: Forward Thinking and the Rise of the Machines Steve Straker, Fujitsu Practitioner Strategy	A Recipe for Change Success Nick Jackson, Barclays Bank Plc Paul Bernardi, Barclays Bank Plc Practitioner Change Management	How to deal with problems - interactive Signe-Marie Hernes Bjerke, Det Norske Veritas Fundamentals Problem management	Mobility, Big Data & Precognition Chris Dancy, ServiceSphere
Session 2 10:20 - 11:00	Done! Implementing four ITIL processes in 15 countries Teresa Lucio-Nieto, Customer Care Associates Luis Sanchez, Pepsico Service Management Latin America Fundamentals Implementation	Mastering ITIL Susan Bailey, University of Northampton Debra Alexander, University of Northampton Fundamentals Education and Learning	IT Governance and Enabler Peter Hubbard, Pink Elephant Practitioner Governance	How to add 8m GBP to your business profit through continuous improvement Kirsty Goddard & Kevin Sharp, Everything Everywhere Practitioner DR		Driving Innovation with Orchestrated IT Service Management Kevin Parker, Serena Sponsor
11:00 - 11:30	BREAK Exhibition Hall
Session 3 11:30 - 12:10	Fast track from confusion to ITSM Timo Hyvonen, Tapiola Data Ltd Fundamentals Implementation	Realising the Full Potential of Your People Michael Davies, Proactive Services Pty Ltd Fundamentals SFIA	Acquisition and Implementation of ITSM tools Christian F. Nissen, CFN People, Denmark Practitioner Tools	Streamlining Enterprise Cloud Deployment Prashanth Prabhakara, Infosys Technologies Ltd Practitioner Cloud	All we need now is a Service Catalogue - Interactive SLM Special Interest Group led by Karen Brusch, CGI Information Systems & Management Consultants (UK) Ltd Practitioner Service Catalogue	The ITSM Weekly Podcast, Rest of World Edition Patrick Bolger, Hornbill, Barclay Rae, Independent, Stephen Mann, Forrester, Chris Macthett, TFL, James Finnister, TSC, Independent UK Public Sector Consultant Interactive
Session 4 12:20 - 13:00	Building an ITIL V3 Service Management Capability from Scratch Brian Crighton, Tesco Bank Fundamentals Implementation Lessons	The 2010 Machine Dennis Shields, Independent UK Public Sector Consultant Practitioner Influencing Senior management	Transitioning to Strategic CM to Manage 'The Cloud' Rob Ford, Metron Technologies Practitioner Capacity and the Cloud	The New 20000 - what does it mean to you? Jenny Dugmore, Service Matters Practitioner ISO 20000
13:00 - 14:30	LUNCH Exhibition Hall
13:30 - 14:30	itSMF UK AGM
Session 5 14:30 - 15:10	The Right Pages of the Book... Not All the Pages Andrew Parker, BT Global Services Gary Symes, BT Global Services Fundamentals Preparing for the Olympics	How to make CSI a practical reality Geoff Southam, HP Dave Powell, HP Peter Karran, Fujitsu Fundamentals Culture	Passing the Audit: Responding on IT General Controls with ITIL John Wallhoff, Gassas Syd AB Practitioner Preparing for Audits	Social IT - how the social web is turning ITSM on its head Maff Rigby, IT Smart Desk Practitioner Social Media	Enabling Improvements in Service Desk and IT Automation through the Integration of Intel vPro technology in PCs Stuart Dommett, Intel
15:20 - 15:35	Conference Review Don Page, itSMF UK Events ESC Chair
15:35 - 16:20	CLOSING KEYNOTE Mark Hall, HMRC
16:20 - 16:30	Conference Close